Stories from production.

Challenge

An 18-day claims pipeline that bottlenecked at manual document review and adjudication.

Solution

Document AI on Textract + Bedrock, rules engine inside NexFlow workflows, with adjudicator-in-the-loop UI.

AWS Stack

Impact

• 18d → 4.6d cycle
• 98.2% extraction accuracy
• $8.4M annual savings

Challenge

Brittle RPA stack handling cross-border reconciliations across 9 ledgers and 30 currencies.

Solution

Replaced RPA with NexFlow agents performing match, exception triage and journal generation.

AWS Stack

Impact

• 9-week rollout
• 99.4% match rate
• Audit-clean SOC posture

Challenge

Dispatch decisions made by tribal knowledge across 12 regional teams — inconsistent and unscalable.

Solution

Predictive routing model + AI dispatch agent inside an event-driven NexFlow orchestration.

AWS Stack

Impact

• +38% on-time
• −22% empty miles
• Single-screen ops view

Challenge

Generic recommendations across web, app and email — flat conversion for two years.

Solution

RAG-grounded personalization engine + Lex chat concierge across digital surfaces.

AWS Stack

Impact

• +11× conversion vs control
• +19% AOV
• −34% support tickets